Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Multilotto services. We value your privacy and set out below the types of data we handle, how we use those details, and the choices available to you as a user in the United Kingdom.

Types of data we collect

We collect information that you provide directly and information gathered automatically when you use our site. This helps us manage your account, process payments and keep our services secure.

Personal data

Personal data includes your name, date of birth, contact details, address and any identity documents supplied for verification. We also hold account credentials, security questions and communication history.

Technical data

Technical data covers your IP address, device information, browser type, operating system and log data about your use of the site. We use this data to maintain and improve service performance and security.

Transactional and activity data

This includes deposit and withdrawal records, game or activity history, payment method details and dispute records. We record timestamps and other transaction metadata necessary for account management, fraud prevention and financial reporting.

How we use your information

We use personal, technical and transactional data to operate your account, process payments, prevent fraud, meet legal obligations, and provide customer support. We may also use information to send service messages or to communicate changes to terms and policies.

Data protection practices

We protect data using access controls, encryption where appropriate and regular security reviews. Access to personal data is limited to authorised staff and third-party providers that need the information to deliver services. We maintain measures to detect and respond to security incidents.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support session management and collect analytics. You can manage cookie settings through your browser. Some site features may require cookies to function correctly.

User rights

Users have rights to access and correct personal information, to request deletion, and to object to certain processing where applicable. You may also withdraw consent for direct marketing communications. To protect your account, we may need to verify your identity before fulfilling requests.

Access, correction and deletion

If you want to view, update or delete your personal data, contact us at [email protected]. We will respond as soon as reasonably practicable and explain any steps we must take to verify your request or retain information required by law.

Information sharing and third parties

We share data with service providers required to operate our services, such as payment processors, identity verification services, analytics providers and legal advisers. We may also disclose information to comply with lawful requests, to prevent fraud or to protect rights in connection with a business reorganisation.

Privacy policy updates

We may update this policy from time to time. Any significant changes will be published on this page and will apply from the date shown. Please check this page regularly to stay informed about how we protect your information.