Multilotto Casino Responsible Gambling

At Multilotto we are committed to safer gambling and to helping players keep control of their play. Player safety is a priority for us, so we provide clear tools, account controls and access to support so customers can enjoy gambling in a measured, responsible way.

Our player protection principles

We believe gambling should be fun and controlled. We verify age and identity where required, and we monitor account activity to spot patterns that may indicate harm. If we see worrying behaviour we may get in touch to offer support, temporary restrictions or guidance. We expect players to use the tools available and to play only within their means.

Activity-control tools

You can manage your play directly from your account. Controls are simple to set up and include deposit limits, loss limits, session timers and account breaks. Use these tools at any time to reduce risk and to create practical boundaries around play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Lowering a limit usually takes effect straight away; increasing limits may include a delay or cooling-off period for your protection.

Loss limits

Loss limits let you cap net losses over a set period. They are an effective way to make sure play stays within an affordable level and to avoid chasing losses.

Time limits and session controls

Choose session reminders and short account breaks to prevent long or prolonged play. We offer time-out options such as 1 day, 1 week or 1 month, and longer self-exclusion if needed.

Self-exclusion

If you need to stop gambling for a while you can self-exclude via your account settings or by contacting our support team. Self-exclusion can be temporary or permanent and will restrict access to your account until the chosen period ends. We will provide information on next steps and support when you request exclusion.

Recognising signs of problematic behaviour

Look out for signs such as betting more than intended, borrowing to gamble, worrying about gambling, hiding activity from others or finding it hard to stop. If you notice these patterns in yourself or someone close to you, take action early.

Tips for staying in control

Decide a budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and do not chase losses. Keep account details secure and review your play history regularly.

Professional help and support organisations

If you need further help, contact recognised UK support organisations such as GamCare or GambleAware, or speak to your GP. National helplines and local support services can provide confidential advice and treatment options. If you ask us, we will guide you to appropriate services and respect your privacy throughout the process.