Get in Touch With Our Team
Need a hand? Our support team is here to help with account queries, verification issues, technical problems or general feedback. We can assist with deposits, withdrawals and responsible-gambling enquiries, and will point you to authorised help organisations when required. Get help with security checks, payment questions or to set deposit limits in favour of safer play. Fast, practical responses are available by email and phone during standard working hours, and live chat where available, and SMS alerts where requested.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account and technical enquiries) |
| General enquiries | [email protected] (billing, terms and verification) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Payments | [email protected] (withdrawals and payment queries) |
| Phone | +44 20 7420 8391 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Response time | Typical reply within 24 hours |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations that require explanations or documents. Please send a clear subject line, your full name and the email or phone where we can reach you. Include copies of any supporting documents. Providing up-to-date contact details helps us resolve your case faster and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are often resolved faster, while more complex issues, such as identity checks or technical investigations, may take longer depending on their nature. We will keep you updated and aim to resolve cases as soon as possible.
Feedback
We’re always keen to hear from you. If you have feedback, suggestions or ideas to improve the Multilotto site, from new features to clearer navigation, please get in touch. We review every message carefully and use it to refine our service and user experience. Email [email protected] or use the on-site feedback form.